FAQs
PRODUCTS & SHADES
How do I find my shade?
Not sure which shade is right for you? Send us a message. We’ll help you find your closest match, simply and without the guesswork.
What if I choose the wrong shade?
It happens. Contact us and we’ll help you find a shade that works better for you.
Is Tropical Foundation made for all skin types?
Yes. Tropical Foundation is designed for all skin types. It feels lightweight on the skin and leaves a natural matte finish.
How much coverage does Tropical Foundation give?
As much as you need. Start with a light layer for medium coverage and build it up when you want a little more.
Will my skin still look like skin?
Yes, that’s the idea. Tropical is made to even out your complexion while keeping your skin looking natural.
Do I need a full makeup routine to use your products?
Not at all. Presence is made for real life. Wear one product, keep it simple, or create a full look. It’s entirely up to you.
ORDERS & SHIPPING
Where do you ship?
We currently ship across Canada. Shipping options and costs are shown at checkout.
Do you offer free shipping?
Yes. We offer free shipping on orders of $75 or more.
How can I track my order?
Once your order is on its way, you’ll receive an email with your tracking information.
Can I change or cancel my order?
Send us a message as soon as you can. If your order hasn’t been processed yet, we’ll do our best to help.
What if my order arrives damaged or something is missing?
Send us your order number and a photo if possible. We’ll look into it and help make things right.
RETURNS & SUPPORT
Can I return or exchange a product?
Returns and exchanges depend on the condition of the product. You can find all the details in our Refund Policy.
How can I contact you?
Just send us a message through our Contact Us page. Whether it’s about a shade, a product or an order, we’re happy to help.
ABOUT PRESENCE
Who is Presence Cosmetics for?
For anyone who wants makeup to feel like an addition, not a disguise. Simple, easy beauty that lets you still feel like yourself.
What does “Every Face. One Presence.” mean?
We all have different faces, stories and ways of expressing ourselves. Presence is what connects us.
Is Presence only about makeup?
No. Makeup is where we meet, but Presence is also about the people wearing it, their stories, experiences and the community we build together.